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Collections Team Lead - Travel Outbound Collections (Quezon City) | Onsi at Tasq Staffing Solutions, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Team Leadership, Capacity Planning, Customer Relationship Management, Credit Management, Audit Compliance, Escalation Resolution, Receivables Metrics

Industry

Staffing and Recruiting

Description

Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite ( Quezon City) Nature of the Account: Travel Outbound Collections Shift Schedule | Restdays: US Business hours Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: At least have 2 years of experience as Team Lead Must have Collections experience Roles and Responsibilities Analyze workload and plan capacity according to company guidelines. Build and maintain strong customer relationships for satisfaction and loyalty. Manage customer credit proactively in collaboration with leadership. Work closely with Sales, Customer Service, and Data teams to ensure success. Oversee collections to improve receivables metrics. Ensure accurate and timely audit compliance. Handle and resolve escalations professionally.

Responsibilities

Oversee outbound collections to improve receivables metrics and manage customer credit proactively. Lead the team by analyzing workload, handling professional escalations, and ensuring audit compliance.