COLLECTIONS TEAM LEADER

Location: Great Billing, Northampton, NN3 9EX.
Salary: £30,000 - £36,000 per annum.
Contract: Full time, 12 month contract.

LEADING THROUGH CHANGE

Change is on the horizon—and it’s big. As we navigate a period of business-wide transformation, your leadership will be crucial in guiding your team through uncertainty and toward new opportunity.
In this role, you’ll be the anchor for your team, helping them stay focused, positive, and engaged as systems evolve, processes improve, and the wider business adapts. You’ll play a key part in communicating updates clearly, answering questions with empathy, and helping your team understand not just the “what,” but the “why” behind each change.
This is more than managing day-to-day operations—it’s about being a steady hand during a time of evolution and empowering your team to move forward with purpose.
This is a 12 month fixed term contract, and we’re looking for someone to start with us early August 2025.

WHAT WE NEED FROM YOU:

• Are you a strong communicator who leads with empathy and clarity?
• Do you have previous experience within a similar FCA environment?
• Do you have experience of managing a high-performing team?
• Are you proactive, inquisitive, and a self-starter?

We’re looking for someone to join as a Collections Team Leader for a 12 month contract. You’ll play a pivotal role in driving performance, developing talent, and delivering good outcomes for our customers. You’ll lead a team of 7, comprising of both Credit Controllers and Credit Administrators, providing day-to-day support, coaching, and leadership to ensure targets are met and that the team are compliant with internal policies and procedures.
This isn’t just about managing workloads. It’s about inspiring confidence, empowering growth, and navigating change together.