Collections Team leader at Infobip Ltd - Australia

Zagreb, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Conflict Resolution, Collections Management, Billing, Receivables Management, Process Improvement, Salesforce, Excel, Team Development, Client Communication, Financial Reporting, Problem Solving, Proactive Mindset

Industry

IT Services and IT Consulting

Description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about Are you ready to take the next step in your finance career and lead a team at a global tech leader? As a Collections Team Lead at Infobip, you’ll oversee our Order-to-Cash team’s collection activities, ensuring smooth financial flows, guiding and mentoring your team, and driving process improvements. You’ll play a critical role in safeguarding revenue, strengthening client relationships, and collaborating across global departments to support business growth. At Infobip, you’ll lead a motivated team within a fast-growing global company, where your leadership directly impacts financial performance and business success. If you’re ready to take charge of collections in a supportive, international environment, we’d love to hear from you! What you’ll do: Leading and mentoring a team of Collections Specialists, setting priorities, providing guidance, and fostering continuous development. Overseeing collection activities to ensure timely payments across a large client portfolio. Managing escalated cases, complex disputes, and high-value accounts, while ensuring professional and effective client communication. Monitoring and reporting on collection performance, doubtful debt, write-offs, and LPC calculations. Driving efficiency by leveraging tools like Salesforce and Tesorio to optimize workflows and reporting. Collaborating with Finance, Sales, Legal, and other internal teams to resolve issues and ensure smooth end-to-end processes. Identifying areas for process improvement and implementing best practices to strengthen revenue assurance. You’ll take ownership of the collections function, shaping its success and impact across the company. You’ll have the opportunity to coach and develop a high-performing team. You’ll join a collaborative culture where your ideas and improvements are valued. What makes you a strong fit: Advanced English skills (written and spoken). Bachelor’s degree in Accounting, Finance, Business, or a related field. 5+ years of experience in collections, billing, or receivables management, with at least 2 year in a supervisory or team lead role. Strong leadership, communication, and conflict resolution skills. Proficiency in MS Office (especially Excel) and familiarity with tools like Salesforce. A results-driven, proactive mindset with the ability to balance strategic oversight and hands-on problem solving. Why you'll love it here: Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. Work-life balance and Well Being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start. International mobility - Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us. Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries. Learn more 👉 Life at Infobip - Infobip Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Join a company that values your growth, well-being, and success. Explore more 🌱 Working at Infobip - Infobip We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way. Learn more about our culture 🔗 Principles - Infobip

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Responsibilities

Lead and mentor a team of Collections Specialists while overseeing collection activities to ensure timely payments. Manage escalated cases and collaborate with various internal teams to resolve issues and drive process improvements.