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Collections Team Supervisor at KeyBridge Medical Revenue Care

Lima, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Communication, Problem-Solving, Performance Analysis, Compliance Knowledge, Customer Service, Team Leadership, Training, Workflow Planning, Escalation Handling

Industry

Hospitals and Health Care

Description

Description About KeyBridge At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment. Overview The BDR Team Supervisor is a hands-on leader responsible for coaching, developing, and supporting a team of Patient Care Representatives while ensuring excellent customer service, compliance, and performance outcomes. This role partners closely with leadership to improve workflows, meet client expectations, and drive continuous improvement. Key Responsibilities Lead by example and set performance, quality, and compliance standards. Coach and develop team members through quality reviews, feedback, and training. Plan daily workflows and oversee team productivity and performance metrics. Handle escalated customer calls, disputes, and complex billing or insurance issues. Prepare and review production and quality reports; identify improvement opportunities. Lead team meetings, stand-ups, and training sessions. Serve as a subject matter expert on products, systems, and processes. Support hiring, scheduling, performance reviews, and special projects as needed. Qualifications Prior experience supervising or leading teams in a call center, healthcare, billing, or customer service environment. Strong coaching, communication, and problem-solving skills. Ability to analyze performance data and implement improvements. Knowledge of compliance, policies, and procedures. Comfortable handling escalations and working in a fast-paced environment. Why Join Us Paid Holidays from DAY ONE Insurance benefits after one month Hybrid work environment Our amazing Culture PTO accrual after one month Paid training

Responsibilities

The Collections Team Supervisor is responsible for coaching and developing a team of Patient Care Representatives while ensuring excellent customer service and compliance. This role also involves handling escalated customer calls and preparing production and quality reports.