Collectn Recvry Sr Spec at Citizens Bank

Johnston, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Servicing, Regulatory Compliance, Recovery Operations, Account Maintenance, Quality Review, Microsoft Office, Customer Service, Data Entry, Organizational Skills, Written Communication, Verbal Communication, Attention To Detail

Industry

Banking

Description

At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, provides operational support for the Consumer Specialty Operations Charge-Off and Recovery team. This role is responsible for performing critical customer-impacting activities that support regulatory compliance, account servicing, and recovery operations. The associate ensures timely and accurate processing of account-related requests, correspondence, and account maintenance activities while meeting established service level agreements (SLAs) and quality standards. This position requires a high level of attention to detail, strong organizational skills, and the ability to effectively manage sensitive customer information in a fast-paced, highly regulated environment. Primary responsibilities include * Process offset letters in accordance with established procedures and regulatory requirements. * Review and apply Do Not Call (DNC) requests to customer accounts to ensure compliance with communication restrictions. * Review and apply Cease and Desist notifications, accurately updating account records and workflow systems. * Perform account tagging and maintenance activities to ensure customer records reflect current account instructions and restrictions. * Ensure customer-impacting activities are completed accurately and within established turnaround times and SLAs. * Conduct quality reviews of work to minimize errors and ensure compliance with applicable policies and procedures. * Maintain accurate documentation and records for audit and compliance purposes. * Partner with internal business partners, collections teams, compliance, legal, and customer service departments to resolve account-related inquiries. * Identify process improvements that increase efficiency, reduce risk, and improve the customer experience. * Support departmental objectives, reporting requirements, and special projects as assigned. Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications * High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. * Strong attention to detail and commitment to accuracy. * Effective verbal and written communication skills. * Ability to manage multiple priorities and meet deadlines in a production-driven environment. * Proficiency with Microsoft Office applications and operational systems. * Ability to handle confidential and sensitive customer information appropriately. Preferred Qualifications * Experience in banking, financial services, operations, collections, recovery, or customer servicing preferred. * Knowledge of account maintenance, recovery operations, or regulatory compliance processes preferred. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: 8:30-5:00 Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy [https://jobs.citizensbank.com/Job-Applicant-Privacy-Policy] Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Responsibilities

Provides operational support for the Consumer Specialty Operations Charge-Off and Recovery team by processing offset letters and managing communication restrictions. Ensures account records are accurately maintained and updated in compliance with regulatory requirements and service level agreements.