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Collector (2 positions) at INDEPENDENT BANK

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Experience, Prioritization, Fast-Paced Environment, Minimal Supervision, Windows Operations, Typing, Multi-tasking, Verbal Communication, Written Communication, Math Skills, Skip Tracing, Auto-Dialer, Customer Relations, Negotiation, Fair Debt Collections Practices Act, Credit Bureau Reports

Industry

Banking

Description

Description JOB SUMMARY: The Collector will initiate customer contact and determine reason for delinquency; evaluates customer’s financial situations and negotiates terms of repayment to bring account current. This position is also responsible for skip tracing and research of delinquent accounts. Collectors must adhere to all Bank policies, procedures and all compliance regulations. SKILLS REQUIRED: · 1-2 years of collections experience preferred · Ability to prioritize in a fast-paced, high volume environment with minimal supervision · Basic knowledge of Windows operations · Ability to type 30-35 wpm · Demonstrated ability to multi-task · Excellent verbal and written communications and math skills · Bilingual a plus · Must possess a high school diploma or equivalent / some college preferred PRIMARY DUTIES: 1. Responsible for outbound and inbound calls to collection accounts utilizing an auto-dialer 2. Utilize daily contact and skip tracing efforts 3. Develop and maintain ongoing customer relations 4. Negotiate payment arrangements and follow –up procedures to cure delinquency 5. Advise customers of responsibilities under loan contracts, and provide individual counseling on acceptable payment arrangements 6. Adhere to guidelines stated in the Fair Debt Collections Practices Act 7. Understands and applies knowledge of credit bureau reports as it relates to the performance of daily activities 8. Other duties as assigned or required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age. Independent Bank is an EO/AA Employer – M/F/Vets/Disabled

Responsibilities

The Collector is responsible for initiating customer contact to determine the reason for delinquency, evaluating financial situations, and negotiating repayment terms to bring accounts current. This role also involves skip tracing and research of delinquent accounts while adhering to all bank policies and compliance regulations.