JOB DESCRIPTION:

Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it’s to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required.
We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!
Our European Service Centre office based in Swords Dublin offers a bright, modern and friendly atmosphere. We are currently looking for an English-speaking Collections Agent to join the Credit team.

YOUR SKILLS: WHAT YOU’LL NEED FOR A GREAT JOURNEY

• Fluency in English essential
• Previous Credit Collections or Accounts Receivable experience is an advantage
• Knowledge of Word and Excel is required
• Good level of communication (Capacity to deal with Management levels and Customers Management) and technical focus
• Good level of analytical skills (be able to create clear and effective reports)
• Decision making (Capacity to handle conflicting interests between collecting and refunding a charge)
• Highly Customer service oriented with adherence to established guidelines and proceduresHighly organised with the ability to prioritise.

As a Collections Agent, you will reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges.

• Work portfolio of outstanding damage invoices.
• Achieve the target set in terms of total cash received, 60+, 90+ & 120+ receivables
• Ensure our customers comply to their payment terms and settle the overdue each month
• Address receivable aging esp. make sure no invoice is still unpaid after 120 days
• Use the BP (Business Planning) Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments).
• Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum.

• Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattendedAssist in identifying recurrent issues causing customer disputes and billing errors