Description:
Founded in 1948, Arsenal Credit Union is a thriving, federally insured, state-chartered financial cooperative with $430 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals — and crush them!
As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you’ll find fair treatment, open communication, and opportunities for personal growth. Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community.
We are seeking a qualified professional for our open Collector position at our Arnold, Missouri, location.
This position requires a schedule for one night per week until 6:00 p.m. and a rotation schedule for one Saturday (9:00 a.m. – 12:00 p.m.) per month.
This position is eligible for a hybrid work arrangement after six months of employment.

WHAT SKILLS DOES THIS POSITION REQUIRE?

• High School Diploma or equivalent
• Six months to two years of collections and/or financial institution experience.
• High level of diplomacy, courtesy, and tact is required.
• Basic knowledge of bankruptcies, including Chapters 7 and 13, and repossessions.
• Possess organizational skills and the ability to prioritize work.
• Detail-oriented and problem-solving skills.
• Able to read and interpret a variety of instructions in written, oral, and schedule form.
• Strong aptitude for communication and above-average computer literacy.

• Promoting members’ financial well-being by assisting them with any past due loans or financial hardships.
• Assist in resolving complex member account situations, recommend account for specialized resolution.
• Handle outbound and inbound call volume to collect and recover from members.
• Accurately prepare collection correspondence.
• Assist with collateral, repossessions, and the disposition of repossessed credit union assets.
• Provide confidential and excellent service in a highly professional, personal, and courteous manner.
  Requirements: