Collector Location: 11149 Research Blvd, Austin, TX | Department: Administrative Services | Employment Type: Full-Time, nonexempt Salary: $43,000 - $52.000 annually

DO YOU HAVE A KNACK FOR PROBLEM-SOLVING AND A HEART FOR HELPING OTHERS GET BACK ON TRACK?

Austin Telco Federal Credit Union is seeking a dedicated and empathetic Collector to support our members through financial recovery. In this role, you’ll be the voice of reassurance and professionalism, helping resolve delinquent accounts while upholding compliance standards and protecting member relationships.
This position is ideal for someone who understands the importance of consistency, discretion, and clear communication—especially when members are facing challenging circumstances.

WHAT YOU’LL DO:

• Follow up daily on past due and delinquent accounts and ensure queue compliance
• Communicate with members via phone and email regarding account status
• Provide guidance on credit health and financial responsibility
• Investigate posting errors and correct discrepancies
• Collaborate with the Director of Collections/Senior Collector on problem accounts
• Send late payment notices and obtain credit reports as needed
• Process loan extensions and collection refinance documentation
• Exercise sound judgment when making account-related decisions
• Handle towing notifications and prepare loan documents for scanning
• Acquire and maintain knowledge of Collateral Protection Insurance (CPI)
• Support clerical duties and daily mail processing
• Participate in ongoing training sessions and contribute to department projects