It’s scary when you join a company and you’re not sure what it’s really like on the inside. Let me tell you that we are awesome! We are certified as a Great Place to Work ® which means that our employees voted for us — this is the place to be working! Apply today and find out more!
The Collector/Client Retention Specialist is responsible for providing excellent customer service to our clients and providing exceptional recovery skills to our Client Retention department. We are looking for someone who has extensive experience in this field of work with over 5 years. This role is expected to model the core values of our company through the day to day interactions. This role reports directly to the Operations Manager.
Sounds good right? Let me seal the deal. Our purpose is to End Financial Exclusion. We are driving this ship to be the one and only transitional lender of choice for Canadians across the country. We strongly believe in putting 1,000,000,000 Canadians on the path to Financial Health.
If you land a spot on our team, you’ll be expected to model the core values of our company through the day-to-day interactions.

EXPERIENCE & REQUIREMENTS:

• Able to succeed and adapt to a fast paced environment
• Able to work independently under minimal supervision
• Basic Computer knowledge and able to learn quickly to new software
• 5+ years Collections Agency experience
• Team player with the ability to maintain a high level of enthusiasm
• Resolve unpaid claims by taking appropriate actions to recover loss revenue within the legal system by seeking court judgments, making court appearances, and performing any follow-up measures available
• Utilize skip tracing techniques and databases
• Communicate with clients by telephone and written correspondence
• Tracking and resolving outstanding payment issues
• Negotiate payment plans and payment schedules in accordance with the customer’s financial situation;
• Counseling customers on credit consequences
• Make daily outbound collection calls in a professional manner while keeping and improving customer relations.
• Maintain client’s confidentiality and data protection
• Maintain all updates and information in the database
• Proactively monitor accounts and address a variety of issues
• General administrative tasks including office and file management
• Adhere to the company policies and procedures
  Job Types: Full-time, Permanent
  Pay: From $19.00 per hour
  Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Profit sharing
• Vision care
• Wellness program
• Work from home

Application question(s):

• Are you eligible to legally work in Canada?

Experience:

• Collections Agency: 5 years (preferred)

Location:

• Edmonton, AB T6E 0V3 (preferred)

Work Location: Hybrid remote in Edmonton, AB T6E 0V