DEBT CONTROL AGENCY INC

Full Time Position, Range $3,200.00 to $3,500.00 base monthly
Debt Control Agency Inc (DCA) is one of the most prestigious collection agencies in Canada with its Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. We have been providing full cycle of collection services from customers cure program to third party and legal program for over 20 years.
Our clients include many of Canada’s largest financial institutions, utilities, and government sectors. As we continue to grow, we are looking for enthusiastic, self-motivated, career minded individuals with third party collection experience and, or sales experience to augment our existing teams.
Due to our ongoing success and growth, we are in the process of expanding our Operations in Kelowna, BC, and looking to recruit 3 self-motivated, career minded individuals with third-party collection experience to augment our existing teams.

• Contacting debtors by telephone for overdue payments and document arrangements
• Negotiating payment terms and methods using critical thinking and probing questions to overcome objections
• Utilizing skip-tracing tools and dialer bases to locate debtors
• Identify cases for special handling according to company’s and client’s criteria, including legal actions and asset attachment
• Accurately document all communication
• Compliant with all Provincial and Federal Regulatory Guidelines with respect to the collection industry, Bank’s Policies, Client Specific Directives and Operational Risk Requirements