SUMMARY:

Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.

BASIC QUALIFICATIONS:

• High school diploma or GED
• 1 year of customer service experience

PREFERRED QUALIFICATIONS:

• Call Center experience
• Must have a desire to educate and assist troubled customers
• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
• Ability to understand complex processes
• Must be able to easily adapt to change and embrace continuous improvement
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard
• Working knowledge of consumer and collection law
• Knowledge of CACS, RMS and HOGAN systems helpful
  

  LI-ML1

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No