Position Overview
Under minimal supervision, this position provides collection services by verifying customer’s payments and communicating with customers on regular basis in order to effectively collect and secure payment while providing excellent customer service.
This position is Hybrid with 3 days on site and 2 days remote.

Essential Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and advise on necessary actions and strategies for debt repayment.
• Research unapplied payments, account reconciliation
• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations and record information about financial status of customers and status of collection efforts.
• Processing and applying payments to customer accounts.
• Effectively answer and resolve customer issues using excellent customer service and decision making skills.
• Display a willingness and ability to adapt to changing business conditions and customer requirements enabling ReSound and its customers to achieve or maintain mutually beneficial business partnership.
• Deliver prompt and high quality service to all external and internal ReSound customers; maintain and build on current relationships with customers.
• Assist with mailing monthly statements in the Bloomington office location

Competencies: (Knowledge and Skills needed for this position.)

• Follow the HR policy including all company and department policies and procedures.
• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Follow good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential Company information.
• Clear and strong communication skills
• Superior customer service skills.
• Willingness to work both individually and as part of a team to help ensure customer and company success.
• Ability to organize and prioritize a variety of duties tasks timely and effectively.

Direct experience and proficiency utilizing Microsoft office products and other computerized accounting tools.

Required Education:

• High School Diploma or general education degree (GED) or equivalent education required.
• Preferred Education:

Experience:

• 1-2 years successful experience working in Business or Business Collections or Accounts Receivable Department
• Experience with Navision.

Travel: N/A
Other: N/A
Indirect reports: None
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.
What We Offer

As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Free Hearing Aids for Family Members

We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.
Pay Transparency Notice:
Total annual compensation for this position includes a competitive base pay, along with performance-based commissions that reward you for your contributions to the company’s success. Depending on your work location, the hourly pay for this position may range from $20.00 - $23.00 hourly rate. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and advise on necessary actions and strategies for debt repayment.
• Research unapplied payments, account reconciliation
• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations and record information about financial status of customers and status of collection efforts.
• Processing and applying payments to customer accounts.
• Effectively answer and resolve customer issues using excellent customer service and decision making skills.
• Display a willingness and ability to adapt to changing business conditions and customer requirements enabling ReSound and its customers to achieve or maintain mutually beneficial business partnership.
• Deliver prompt and high quality service to all external and internal ReSound customers; maintain and build on current relationships with customers.
• Assist with mailing monthly statements in the Bloomington office locatio