Collector I at Climb Credit Union

Arvada, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organizational Skills, Conflict Resolution, Relationship Building, Cooperation, Confidentiality, Tact, Multitasking, Urgency, High-Volume Environment, Credit Union Product Knowledge, Service Skills, Professional Demeanor, Sales Skills, Collection Skills

Industry

Banking

Description

Description This position preserves the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The Member Solutions Representative is responsible for initiating collection efforts on every delinquent loan. Ensures each contact is conducted in a professional, ethical, and responsible manner. Promotes the credit union philosophy and strives to maintain positive member relations. Must possess credit union product knowledge, service skills and a professional demeanor. Support the sales and service standards and efforts. Why Climb Credit Union As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward! Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you. A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well. Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success. Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts. PERKS OF CLIMB CREDIT UNION 401K Employer match 100% Match on first 3% and 50% on next 2.5% Medical, Dental, Vision Insurance PTO (Paid Time Off) 2 additional personal days (Floating) VTO (Volunteer Time Off) 16 hours 11 Paid Holidays Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered Tuition Reimbursement Employee loan rate reduction Discounts on Climb Credit Union loans and services Financial Investment/Counseling Employee events throughout the year Check out this video to learn what drives us at Climb and how we make a difference every day, https://www.youtube.com/watch?v=XPGES8a9OSs https://youtu.be/FeEw2UqGudo (Spanish) Requirements What will you be doing? Contact delinquent accounts by phone and mail; take appropriate action to bring them current. Analyzes the financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful. Maintains accurate files and reports on all collection activity. Accurately and timely complete various monthly management reports Recommend legal proceedings and review all billings from attorneys/vendors retained for collection work. Testifies at legal proceedings if necessary. Assists and informs management of trends in loan underwriting contributing to delinquent/ charged-off loans. Assists with the disposal of foreclosed/repossessed assets. Analyzes anticipated losses on delinquent accounts. Makes charge-off recommendations. Cross-sells SCU products and services that would improve the member's slow payment activity and/or an overdrawn account. Qualifications: One to three years of similar or related experience. A high school education or GED. Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Strong communication and organizational skills. Able to operate a computer. Ability to multitask and work with a sense of urgency in a high-volume environment.

Responsibilities

The Collector I is responsible for controlling delinquent loan accounts and collecting payments. This role involves initiating collection efforts and maintaining positive member relations while ensuring professionalism and ethical conduct.