McCoy Federal Credit Union is seeking a motivated and detail-oriented Collector to join our Collections team. The Collector is responsible for contacting members with delinquent accounts, negotiating repayment arrangements, and taking appropriate action to resolve delinquencies while maintaining a professional and positive image.
We offer a full range of benefits to include: Paid Time off, Paid Holidays, 401k Match, Tuition Reimbursement and More!

QUALIFICATIONS:

• High school diploma or equivalent; previous collections experience in a financial institution preferred.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work independently and handle stressful situations professionally.

REQUIRED KNOWLEDGE:

• Knowledge of collection procedures and related laws and regulations.
• Understanding of Credit Union loan products and policies.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of Small Claims Court system.

EXPERIENCE REQUIRED:

• Previous collections experience preferred, banking or credit union experience a PLUS!

SKILLS/ABILITIES:

• Excellent communication, telephone, and public relations skills.
• Accuracy and thoroughness of work.
• Ability to work independently.
  Benefits
  401k, Dental Insurance, Life Insurance, Medical Insurance
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• Review delinquency reports and verify account status.
• Contact members via phone, mail, and other methods to arrange repayment.
• Negotiate payment plans, recommend extensions or consolidations, and suggest financial counseling when appropriate.
• Perform skip tracing and coordinate repossessions or legal actions as needed.
• Maintain accurate records of all collection activities.
• Ensure compliance with policies, procedures, and applicable laws.