Overview:
The Collector is responsible for the timely collection of funds and/or resolution for all delinquent accounts. Responsible to uphold and abide by Frontwave’s core values and service expectations.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or general education degree (GED). Minimum 1 year collection experience in a collection environment, preferably a credit union or similar financial institution.
Salary Range: $23.83-$35.77
Service Excellence Standards: When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.

• Assists members, employees, and authorized parties with information regarding delinquent and/or negative accounts.
• Complies to The Fair Debt Collection Practices Act (FDCPA).
• Achieves department and individual production goals as set by Collections Management.
• Handles all communications with members via verbal or written.
• Generates and mails appropriate collection correspondence according to established timelines
• May negotiate and establish repayment arrangements within defined guidelines following review of terms of credit contract.
• Utilizes all methods for skip tracing of delinquent accounts.
• Updates account information and status
• Assigns vehicle loans for repossession according to policy and procedure
• Clearly documents all collection activity within the collections platform.
• Reviews records and transactions to resolve misapplied payments, research account transactions to ensure payments are properly credited
• Assists in the training of collection personnel.
• Keeps management apprised of collections status and efforts.
• Offers automated services such as ACH, Direct Deposit, and Allotment to assure recurring payments.

Qualifications: