POSITION SUMMARY

Transforming lives by providing exceptional start-to-finish one-stop customer service for the Student Services and Information Center.
One full-time position at our Marshfield Campus, hours include two evenings each week and two Saturdays each month. Hours are subject to change based on College needs.

QUALIFICATIONS

Associate degree in related field required. Equivalent combination of education and occupational experience will be considered in lieu of associate degree.
Minimum of one year of prior office experience in a setting which utilized current office technology required.
Working knowledge of Windows, Microsoft Office applications, and PeopleSoft applications, or the ability to learn and use PeopleSoft. Proficient in Microsoft Office applications including Excel, Word, and Outlook.
Must possess excellent organizational, interpersonal, and communication skills.

Must possess ability to:

• Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
• Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time.
• Effectively manage time and resources to ensure that work is completed efficiently.
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
• Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

OPTIMIZE YOUR ONLINE APPLICATION EXPERIENCE

Below you will find a few technical tips to help ensure a positive and successful online application experience:

• Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
• Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss.
• Clear your browser’s temporary files/cache and cookies prior to beginning the application.
• Disable pop-up blockers.
• Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application.
• Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame.
• The following browsers are currently supported:

Internet Explorer 9, 10, 11
Firefox
Google Chrome

Safari

• The following operating systems are currently supported:

Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.
If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.

Ensure high quality first impression for and provide exceptional service to Mid-State Technical College students, campus guests, and employees within the Student Services and Information Center by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment.
Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals as needed.
Use in-depth knowledge of college policies and processes to analyze status of student records and answer questions.
Provide Student Services support in the areas of registration, admissions, advising/counseling, outreach and enrollment services to include appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating work requests.
Provide campus-wide support when needed.
Utilize software applications including customer relationship management system, student information system, and learning management system.
Collect tuition and fees and set up payment plans.
Perform data entry to support enrollment functions.
Provide support to Student Services, which may include assisting with registration and advising; entering inquiries into the customer relationship management (CRM) system; assisting students with completing applications; assisting with on-campus events; communicating with students; processing results for transcripts; and scheduling appointments.
Handle sensitive information in accordance with applicable guidelines and regulations.
Position will have Bookstore transaction responsibility.
Other duties as assigned.