JOB DESCRIPTION

Overview: The College Manager is responsible for overseeing the operational and academic aspects of their college, with a joint focus on overall student experience and driving local sales and marketing activities. Duties of the role include, but are not limited to, those listed below.

2. STUDENT EXPERIENCE

Responsibility for implementing the groupwide Great Things Start Here programme in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically:

• Being a visible presence in the college, driving student engagement and fostering an environment that supports learning and cultural & social immersion, enabling our students to become a part of the community that they are studying in
• Following up on any feedback within the agreed SLA’s. Ensuring that corrective action is taken where necessary in order to continuously improve student satisfaction
• Dealing with all escalated student welfare queries and problems quickly, discreetly, and efficiently; to the satisfaction of all concerned and ensure the college fulfils its duty of care to our students
• Ensuring a robust social and activity programme is in place, providing a revenue stream to the college
• Organising the emergency phone rota between appropriate team members to ensure support is continually available out of hours

REQUIRED EXPERIENCE & SKILLS

• DELTA qualified (or equivalent)
• C2 Level of English
• Previous experience managing a team of 3 + people in a stand-alone business unit ideally in the education sector is desirable
• Experience in team recruitment and performance management
• Flexible to meet the needs of the business and demonstrate a passion for your customers and team
• An understanding of duty of care and health & safety responsibilities

Overall responsibility for the delivery of the academic programme and the recruitment, leadership, and professional development of academic team members. The College Manager is responsible for the following:

• Providing academic leadership to the teaching team in terms of stated educational aims / curriculum statement, which informs the learning and teaching approach throughout the group
• Working with the Group Academic Director to successfully manage and communicate new academic products, courses and projects and ensuring that all courses are effectively and efficiently delivered
• Recruiting and inducting all permanent and temporary teachers in line with company standards and accreditation body requirements
• Maintaining and achieving accreditation via any relevant bodies via continual self-assessment and continual development of all academic areas as well as inspection preparation
• Making provision for academic advice and support to help students learn independently and choose external examinations and further courses of study
• Implementing and maintaining suitable measures of academic progress and achievement benchmarked to the CEFR
• Creating and maintaining effective channels of communication across and between BSC locations to instruct, deliver and maintain high academic standards
• Initially, the College Manager will be required to teach up to 30 hours per week.
• Be able to support the academic team and cover classes when required (holidays and unplanned absences

Responsible for management of the college’s facilities and resources within the limitations of agreed budgets, specifically:

• Responsibility for ensuring good maintenance of the premises and ensuring the learning environment is safe and secure
• Responsibility for ensuring that student resources are appropriate, up to date and in good condition
• Responsibility for ensuring that the college complies with all legal requirements deemed necessary by the appropriate regulatory bodie