MANAGEMENT/BUSINESS SKILLS REQUIRED:

• Ability to meet and greet customers and to establish rapport
• Knowledge of the preparation, processing, and interpretation of repair orders
• Knowledge of automotive systems and repair techniques (manufacturing, paint finishes)
• Ability to estimate cost and price of needed vehicle repairs and to train team members in this ability
• Knowledge of new models and product improvements based on technical services bulletins, etc.
• Knowledge of warranty guidelines and ability to relate warranty guidelines to warranty repair orders
• Ability to communicate with financial services companies during the estimating process to ensure coverage of all necessary repairs
• Ability to maintain quality control on Collision Centre repairs
• Leadership skills, including organizing and planning and interpersonal skills
• Knowledge of federal, provincial, and local regulations pertaining to hazardous waste, emissions, and team members’ health and safety
• Ability to assist in the development of competitive price structure for department
• Ability to assist in the analysis of profit-and-loss status and to price and plan jobs accordingly to meet established forecast.
• Ability to assist in the establishment and maintenance of an accurate and accessible set of Collision Centre records
• Commitment to work safely, within the dealership safety program and industry standards for safe work

POSITION SUMMARY

The Collision Center Assistant Manager:

• Uses their general knowledge of automotive systems and their experience to accurately estimate the cost of repairs in establishing credibility and rapport with customers.
• Accurately estimates particular repair jobs, resulting in earning work, assuring customer enthusiasm, and gaining profits for the department and the dealership.
• Works closely with the Managers from all dealership departments..
• Is responsible for staying current regarding the estimating processes
• Assist the Collision Centre Manager in analyzing plans for the department and monitors progress toward achieving departmental goals in the areas of excellent service and profitability.

Please refer the Job description for details