FARROW AND BALL – COLOUR CONSULTANT, FIELD BASED, OXFORD AND CHELTENHAM, 37.5 HOURS PER WEEK

We are currently looking for a creative individual to join our Colour Consultant team in Oxford & Cheltenam as a Colour Consultant. We are offering this position on a full-time basis, working remotely.
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As the Colour Consultant you will be providing an in-home & online colour consultancy service that adheres to Farrow & Ball standards, whilst meeting the customer’s needs and providing an excellent service that gives them the confidence to use Farrow & Ball products.

OTHER REQUIREMENTS

• Flexibility to travel across a wide geographical area
• Flexible to work daytimes, weekends, and evenings
• Full & clean driving licence with own car and business insurance

• Proactively sell the colour consultancy service and F&B products.
• Manage the end to end customer journey ensuring appropriate pre and post visit follow up, facilitation of post consultancy orders, early resolution of queries or questions.
• Visit customer’s home (business, commercial space etc.) to advise and devise appropriate colour schemes (paint & paper) for the customer’s requirements.
• You will possess excellent communication & organisational skills in order to lead a seamless experience for the customer whilst also presenting yourself in a professional manner.
• Produce detailed specification to include chosen colours, wallpaper, quantity, finishes, and third party/licenced products and costings.
• Showcase a proactive approach to KPI Target achievements on a monthly basis.
• Identify sales opportunities post consultancy as well as purchase triggers e.g. colour card, sample pots, utilising targeted reporting to drive sales conversion.
• Undertake regular visits to Showrooms to ensure the Colour Consultancy service is promoted, and to keep up to date with new products, training and company campaigns and initiative
• Offer Virtual Colour Consultancy service where appropriate & geographical needs cannot be met ensuring the same high standards and behaviours are applied.
• Engage with customers over an online portal to deliver a virtual ‘in-home’ décor service as required by the client
• You will possess excellent communication & organisational skills in order to lead a seamless experience for the customer via the online channel. You will need to present yourself in the same professional manner as you would for an in-home consultatio