POSITION SUMMARY

We are seeking a proactive and client focused Account Director/Product Manager to join our team. The Account Director will act as the primary point of contact for a portfolio of clients, ensuring their needs are met and that they receive exceptional service. This role involves building and maintaining strong client relationships, identifying opportunities for growth, and collaborating with internal teams to deliver solutions that drive client success and satisfaction.

QUALIFICATIONS / REQUIREMENTS

• Strong commercial focus
• Ability to communicate at all levels
• Stakeholder management of internal and external clients
• Expert in colour science, colour theory and colour management
• Background in print and packaging
• Proficient in PQM and QA software platforms
• Confident public speaking and presentational skills
• Ability to translate complex data in to simple easy to understand presentation
  

  LI-CW1

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

• Serve as the primary contact for ColourLab and ColourHub accounts.
• Understand client goals, challenges, and industry trends to provide tailored solutions.
• Regularly communicate with clients to ensure their satisfaction and address any issues.
• Develop and execute plans to achieve client and company objectives.
• Identify opportunities for upselling or cross-selling services to grow value.
• Collaborate with sales, marketing, and product teams to align strategies
• Act as a liaison between clients and internal teams to ensure projects are delivered on time.
• Monitor PQM progress, and manage client expectations effectively.
• Track Print supplier production metrics, including quality scores and trends.
• Prepare and present PQM performance reports to clients and print suppliers.
• Use data insights to recommend improvements and drive client success.
• Address client inquiries, complaints, and feedback promptly.
• Provide Print supplier audits and deliver training on PQM platforms
• Work collaboratively with Product Owner team to develop ColourHub platform.