Apply Today to become an Employee Owner at PAQ, Inc./Food 4 Less/Rancho San Miguel Markets and gain access to some of the best benefits in the industry!
Work to earn FREE MONEY for your retirement and elect Medical, Dental and Vision Benefit Packages for as little as $40 per month for yourself or $128 for you & family!
PAQ, Inc. is a 100% Employee-Owned Company consisting of 23 retail grocery stores throughout the central valley and central coast of California. Sixteen of our stores are price-impact, warehouse format under the FOOD 4 LESS banner and seven of our stores are Hispanic format with the RANCHO SAN MIGUEL MARKET banner.
We believe at PAQ, Inc. that our Employee Owners are our most valuable asset, and we currently have an opening for:
Job Title: Combo Clerk
Location: PAQ, Inc, Store Location, On-Site
Reports To: Manager, Combo or Front End
Employee Type: Regular, Full-Time
Exemption Type: Non-Exempt
Travel Required: No
Updated: 07/09/2024

JOB SUMMARY:

Combo Clerks are crucial in in-store operations, often being customers’ final point of contact. They are responsible for accurately processing various forms of payment for store merchandise. At the start of their shift, each Combo Clerk is assigned a cash drawer, which they must reconcile accurately by the end of their shift. Additionally, Combo Clerks assist with responsibilities in other departments as needed.

KNOWLEDGE:

• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices and strategies to enhance customer engagement.

SKILLS:

• Strong communication skills to interact effectively with customers and team members.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

ABILITIES:

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.

PHYSICAL REQUIREMENTS:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast-paced environment.

MINIMUM QUALIFICATIONS:

• Education: High school diploma or equivalent.
• Experience: No prior experience is required; on-the-job training is provided. Previous retail or customer service experience is a plus.
• Must be 18 years of age or older.

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Accurately identify produce items and process produce codes.
• Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
• Follow detailed payment acceptance processes to ensure accuracy and minimize losses for the company and customers.
• Efficiently and accurately process all store merchandise at the register, maintaining a sufficient scan rate to minimize customer wait times.
• Prepare and maintain accurate records for cash drops and cash and coin needs for the register throughout the shift.
• Adhere to all company policies, including accounting for items at the bottom of the basket.
• Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
• Utilize supervisor assistance to void items or transactions and resolve technical issues at the check stand.
• Supervise and operate self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
• Reconcile the assigned till at the end of the shift, accurately balancing each form of payment and the total amount processed for the day.
• Process customer transactions accurately and efficiently through the Point of Sale (POS) system.
• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
• Validate denominations of $20 or higher for authenticity and inform management of counterfeit bills.
• Perform other duties as assigned.