Contract type: Perm
Rank/grade: C
Salary: Starting Salary £30,190 plus £6,710 London Weighting + 23% Unsocial Hours Allowance + 10% Contract Hours
Directorate/department: Local Policing Directorate
Vetting level required: RV/CTC (find out more here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels )
Location: Bishopsgate Police Station
This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.

REQUIREMENTS

For this role, we need you to have experience of:

• Excellent communication skills.
• Ability to work under pressure.
• Strong keyboard and IT skills, with proficiency in Microsoft Office applications and the ability to quickly learn and adapt to new software systems.

APPLICANTS WHO FAIL TO ADDRESS THE SKILLS/KNOWLEDGE/EXPERIENCE OF THE JOB DESCRIPTION WILL NOT BE CONSIDERED.

The closing date for applications is 15th June 2025
Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 7th July 2025.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via HRServices@cityoflondon.police.uk

ABOUT THE ROLE

As a Command and Control Operator, you will handle incoming calls from the public, internal staff, and partner agencies, assessing risk, prioritising incidents, and deploying resources accordingly. You will work with a wide range of information systems to ensure accurate logging and effective support for operational policing.
This role requires strong communication skills, sound judgement under pressure and the ability to manage multiple priorities in a dynamic environment. Full training will be provided, and ongoing development opportunities are available for those looking to progress in a fast-paced policing

RESPONSIBILITIES

In this role, you will be:

• Receiving and triaging emergency and non-emergency calls, applying THRIVE+ assessments.
• Recording incidents accurately on Command and Control systems (CAD, Niche etc.)
• Deploying and coordinating resources in line with policy and operational need.
• Communicating clearly and effectively via radio and telephone with officers and staff.
• Supporting critical incidents and safeguarding concerns through accurate information handling and escalation.

For this role, we need you to have experience of:

• Excellent communication skills.
• Ability to work under pressure.
• Strong keyboard and IT skills, with proficiency in Microsoft Office applications and the ability to quickly learn and adapt to new software systems