Command Center at Elitch Gardens Theme Park

Quinte West, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

21.5

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Dispatching, Video Review, Alarm Monitoring, Communication Skills, Attention To Detail, Security Operations

Industry

Entertainment

Description

JOB TITLE: Command Center Operator REPORTS TO: Security Supervisor DEPARTMENT: Security PAY RATE: $21.50/hour ACCEPTING APPLICATIONS: July 2nd 2026 ANTICIPATED FILL DATE: July 2nd 2026 JOB SUMMARY: Monitors camera system during park operation to assist Security in identify issues in the park and supporting staff during incidents. Dispatches Security staff to reported calls by Operations Dispatch and phone reports. Due to the exposure of confidential information and resources, this position is not eligible for department transfer except in cases of promotional opportunities. SPECIFIC DUTIES AND RESPONSIBILITIES: * Conduct monitoring operations using the camera system. * Conduct video review for reported incidents. * Work closely with Operations Dispatch to dispatch appropriate units. * Point of contact for various alarm monitoring systems and phone line reports. * Must maintain a safe, clean, and professional work environment. * Other duties as assigned. QUALIFICATIONS: * Must be at least 18 years of age. * Law enforcement training or criminal justice classes preferred. * CCTV experience preferred. * Dispatching experience preferred. * Minimum of one year previous security experience is preferred. * Obtaining a Denver City and County Security Guard License is recommended. (Fees Applicable) * https://www.denvergov.org/content/denvergov/en/denver-business-licensing-center/security-services/securityguards.html * Possess good oral and written English skills and be able to communicate with guests and other employees effectively. * Available to work overtime. * Available to work weekends and holidays. * Available to work nights and overnights. * Attention to detail. * All job offers contingent on passing a criminal, drug, alcohol, and social security background check. (Pre-employment drug test required.) * Unless seeking and qualifying for an exemption, employees are required to indicate COVID -19 vaccination status, and if vaccinated (as defined by the CDC), provide proof of such vaccination PHYSICAL DEMANDS: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to walk and stand for up to eight hours a shift. * Requires continuous kneeling and bending. * Requires continuous reaching above shoulder, pushing and pulling. * Requires occasional lifts and carries up to 30 pounds. * Requires occasional carrying of up to 100 pounds with the assistance of a hand truck. * Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech. BENEFITS: * Paid sick leave * Free entry to the park while off-duty * Free tickets for friends and family * Additional discounted tickets and season passes for friends and family * Employee exclusive events * Employee recognition program

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Responsibilities

Monitors camera systems to identify park issues and support staff during incidents. Dispatches security units based on reports from operations and phone calls.