COMPANY OVERVIEW

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted to a team leader for publication to Steady State Support teams.

KEY ACCOUNTABILITIES:

• Deliver technical support services in a courteous and responsive manner.
• Support a migration of Windows 10 to Windows 11.
• Troubleshoot and resolve common application issues.
• Consistently demonstrate interpersonal and customer service skills in English and Spanish.
• Update Service now and leverage Knowledgebases.
• Understanding of Remote Support vital for this effort.

REQUIREMENTS/ QUALIFICATIONS:

• 5 years of work-related experience in enterprise environments
• Experience working with laptops and both Windows 10 and Windows 11 operating systems.
• CompTIA A+ and Windows 11 certification required.
• Associate’s degree or technical training or equivalent combination of education and experience
• Demonstrated ability to multitask, troubleshoot and document solutions once resolved.
• Excellent customer service and communication skills in English and Spanish
• Experience working with Lenovo laptops, Windows 11 operating systems and various Applications including O365 Banking applications like Tompson One and others.
• Experience with Service now required.
  Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please state the same in your application. Visit www.coreio.com for more information.

Please refer the Job description for details