VERRA MOBILITY IS A GLOBAL LEADER IN SMART MOBILITY. WE DEVELOP TECHNOLOGY-DRIVEN SOLUTIONS TO MAKE TRANSPORTATION SAFER AND MORE CONVENIENT WORLDWIDE. WE WORK WITH POLICE DEPARTMENTS AND MUNICIPALITIES ACROSS NORTH AMERICA, THE ASIA PACIFIC AND EUROPE TO INSTALL SAFETY CAMERAS, INCLUDING RED-LIGHT, SPEED, AND SCHOOL BUS STOP ARM CAMERAS. WE MANAGE TOLLING TRANSACTIONS AND VIOLATIONS FOR THE WORLD’S LARGEST COMMERCIAL FLEETS AND RENTAL CAR COMPANIES, SERVING OVER 8.5 MILLION VEHICLES WHILST, VIA OUR PROPRIETARY CONNECTED SYSTEMS, PROCESSING NEARLY 165 MILLION TRANSACTIONS EACH YEAR FOR MORE THAN 50 TOLLING AUTHORITIES.

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What’s Right, Lead with Grace, Win Together, and Own It in our every interaction with our customers and dedicated team members.
Due to significant growth, and the need to service our valued clients across the region, we are looking for a Command Centre Technician, to be based out of our South Melbourne office and servicing the greater Melbourne region.

THE ROLE

As a Command Centre Technician, you’ll play a critical role in supporting our remote road safety camera network from our South Melbourne Command Centre. You’ll monitor secure networked systems, diagnose technical issues, analyse images and coding whilst acting as a primary support coordinating with field technicians to ensure our road safety technology (camera network) runs at peak performance. You’ll help the Victorian Operations team deliver a consistently high standard of service to our government clients.

WHAT YOU’LL DO

• Provide remote support & troubleshooting guidance for our talented field technicians.
• Remotely monitor systems, proactively resolving incidents affecting operations.
• Manage service requests and incidents using Verra Mobility’s help systems.
• Coordinate and support field teams with planned and remedial maintenance.
• Conduct remote site health checks and verify image quality compliance.
• Deliver professional client communication, including daily updates.
• Participate in the on-call roster for after-hours support.

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others