Since 1924, Watkins Insurance Agency proudly provides comprehensive, quality insurance options to residents and businesses in Virginia and North Carolina. We specialize in business, home, car and agribusiness insurance, as well as workers compensation insurance and employee benefits. With multiple convenient locations, our dedicated staff of insurance advisors work hard to make sure you have the insurance coverages that you need.

JOB DESCRIPTION:

Watkins Insurance Agency is looking for an experienced Commercial Lines Account Manager. This individual will play a critical role in managing a complex and diverse book of mid-market to large commercial clients, providing expert-level service and insurance solutions.

REQUIRED QUALIFICATIONS:

· High School diploma or GED required
· Minimum 1 year of experience in commercial lines account management.
· Active Property & Casualty license required.
· Knowledge of commercial insurance products including General Liability, Property, Auto, Workers’ Compensation, Umbrella, and Professional Liability.
· Proficiency in agency management systems (e.g., Applied EPIC) and Microsoft Office Suite.
· Strong written and verbal communication skills.
· Excellent organizational, time management, and problem-solving abilities.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

· Standard office setting.
· Ability to sit, use computer, and communicate effectively for extended periods.
· Occasional travel for client meetings, training, or industry events may be required.
Job Type: Full-time
Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

Client Relationship Management
· Serve as the primary contact for a portfolio of commercial accounts.
· Build and maintain long-term relationships with clients through excellent customer service and responsiveness.
· Conduct renewal strategy meetings and mid-year reviews with clients.
Policy Servicing & Administration
· Manage renewals, endorsements, audits, and cancellations.
· Prepare and present renewal proposals and marketing submissions.
· Handle certificates of insurance, binders, and policy delivery.
· Resolve billing inquiries, coverage questions, and claim-related service issues.
Marketing & Carrier Coordination
· Market new and renewal business to carriers.
· Negotiate terms and pricing with underwriters to deliver the best solutions to clients.
· Maintain strong carrier relationships and stay up-to-date with available programs and appetite changes.
Compliance & Documentation
· Ensure compliance with agency procedures and carrier guidelines.
· Maintain accurate client records and correspondence in the agency management system
· Adhere to all applicable insurance regulations and company standards.
Team Collaboration & Leadership
· Collaborate with producers, claims specialists, and other departments to ensure a seamless client experience.
· Participate in agency growth initiatives and training programs.