L’OPPORTUNITÀ

Stiamo cercando un consulente commerciale appassionato e dinamico da inserire nel nostro team del Customer Engagement Center. Questo ruolo è pensato per chi ama fornire un servizio clienti eccezionale, ama risolvere i problemi e condivide la nostra missione di sostenibilità e innovazione. Se avete una vera passione per la rivoluzione elettrica, un profondo interesse per il mondo automobilistico e volete far parte di un team ad alte prestazioni che punta all’eccellenza, vogliamo sentirvi.In questo ruolo, avrete l’opportunità di lavorare direttamente con i nostri clienti e partner esterni, assicurando loro un’assistenza a 360 gradi attraverso il loro canale di comunicazione preferito. La vostra capacità di creare fiducia, di promuovere relazioni solide e di essere adattabili in un ambiente dai ritmi serrati sarà fondamentale per aiutarci a raggiungere un’elevata soddisfazione dei clienti e a contribuire alla crescita di Polestar.Questa posizione si trova a Milano, Italia, e offriamo un modello di lavoro ibrido che combina la collaborazione di persona con il tempo individuale per concentrarsi.

THE OPPORTUNITY

We’re currently looking for a passionate Commercial Advisor to join our Customer Engagement team. This role is designed for someone who thrives on providing exceptional customer service, enjoys problem-solving, and shares our mission of sustainability and innovation. If you have a genuine passion for the electric revolution, a deep interest in the automotive world, and want to be part of a high-performing team that strives for excellence, we want to hear from you. In this role, you will have the opportunity to work directly with our customers and external partners, ensuring they receive 360-degree assistance via their preferred communication channel. Your ability to build trust, foster strong relationships, and be adaptable in a fast-paced environment will be key to helping us achieve high customer satisfaction and contribute to the growth of Polestar. This position is located in Milan, Italy, and we offer a hybrid working model that combines in-person collaboration with individual time to focus.

THE RESPONSIBILITIES

As a Commercial Advisor, you will be expected to drive customer satisfaction while contributing to the overall success of the Customer Engagement team. You’ll be instrumental in providing high-quality service and support across multiple touchpoints. Your key responsibilities include:

• Manage inbound and outbound leads and customer interactions across various channels (phone, chat, email)
• Provide support and assistance to customers while coordinating RSA cases through Polestar channels and our support network
• Occasionally visit the network of agents and support centers to ensure operations are running smoothly
• Handle all customer-related activities promptly and in line with global KPIs, delivering exceptional customer experiences

To succeed in this role, you’ll need to be customer oriented, problem-solving skills, and the ability to work collaboratively. You’re passionate about both customer satisfaction and the EV-industry and a natural communicator, with excellent interpersonal skills that help you build strong relationships and trust with our customers. The ability to be flexible and proactive is key to excelling in this role.In addition, you’ll need the following:

• Experience in customer care, preferably within the automotive industry
• Proficiency in Office 365 with the ability to use various communication platforms to interact with customers effectively
• Experience with administrative management of customer servic