ESSENTIAL QUALIFICATIONS & KNOWLEDGE:

• Degree-level education.
• Project and Contracts Management qualifications.
• Strong understanding of performance and risk management.

ESSENTIAL EXPERIENCE:

• Proven experience managing FM contracts, including NEC4.
• Skilled in procurement, financial oversight, and contractor negotiations.
• Experience in developing and implementing contract management strategies.

KEY SKILLS:

• Excellent communication, negotiation, and relationship management.
• Strong analytical and numerical skills.
• Highly organised with attention to detail.

ABOUT THE ROLE

Are you an experienced contracts professional with a passion for delivering high-quality facilities management services? Plymouth City Council is seeking a dynamic and commercially astute Commercial and Contracts Manager (FM) to lead the management of hard and soft FM contracts across our diverse estate.
In this pivotal role, you’ll ensure service excellence, value for money, and contractual compliance, while driving continuous improvement and supporting the Council’s carbon reduction and sustainability goals.

KEY RESPONSIBILITIES

• Lead the development and implementation of robust contract management processes.
• Manage relationships and performance of all hard and soft FM contractors.
• Oversee procurement of FM services, including SLAs and KPIs.
• Conduct regular performance reviews and quality audits.
• Ensure compliance with health and safety, procurement, and risk management standards.
• Collaborate with internal teams to inform operational and financial decisions.