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Posted by
Tom Massey
Recruiter
Location: Frankfurt, Germany
The Team/The Business: The Commodity Insights Commercial and Customer Experience (CX) Graduate Program journey begins with an intensive 5-week onboarding in our London office.
The 3-months thereafter you will be part of the EMEA Client Success Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various Commodity Insights data, research, and analytical products. At Client Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional, and courteous manner and providing training on Commodity Insights products through virtually and through onsite visits.
The program will consist of rotations to commercial, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the business. Combined with on-the-job learning, graduates must complete and pass certification milestones along with a rigorous evaluation process that will test and stretch their skills and capabilities. As you progress though the program, you will have the opportunity to support the Commercial and CX teams and ultimately generate additional revenue that helps to grow our business.
You will be offered the opportunity to assist S&P Global Commodity Insights in achieving its mission of being one of the leading providers of the highest quality price assessments and analytical information to the world’s financial and commodity markets. Our real-time news, pricing and analytical services help markets operate with transparency and efficiency worldwide. As the principal provider of commodity price assessment and information to more than 10,000 customers in 150 countries and with 20 offices spanning five continents, you will form part of a truly globally diverse workforce. You will be part of a rapidly growing organization with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments.
We are looking for high achievers from a diverse pool of current undergraduates or recent graduates who are passionate about the energy and commodities markets and want to develop their career in a dynamic, high performing and multicultural commercial and CX team. You will be someone who is passionate about client interaction, the energy industry and who can quickly work out how to make things happen through intellectual curiosity, creativity, exceptional learning agility and problem solving skills as well as effective networking and collaborations.

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

RESPONSIBILITIES:

• Help clients understand how to navigate and extract useful data from the S&P Global Commodity Insights product range.
• Liaise with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
• Proactively reaching out to clients for face-to-face/ virtual training (this will apply towards the later stages of development once fully fluent and certified on the product range).
• Conduct research about important issues at the forefront of energy and commodity markets and present this to colleagues.
• Support sales teams with research and proposals.
• Build account overviews and plans to support strategic sales teams.
• Design data-driven templates for clients.
• Create marketing materials for Commercial and CX culture initiatives and future graduate cohorts.
• Getting involved in special project initiatives that were determined necessary by management.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.