ABOUT NUSU

Newcastle University Students’ Union (NUSU) is a vibrant, student-led charity dedicated to making the university experience the best it can be. We champion student wellbeing, amplify student voices, and create unforgettable opportunities – all from the heart of campus. Our facilities include a live music venue, Wetherspoons and Co-op franchises, a merchandise shop, food outlets, study spaces and more.

KNOWLEDGE:

• Experience working in a busy, customer-facing or front-of-house environment.
• Familiarity with food or licensed retail operations.

SKILLS & EXPERIENCE:

• Excellent organisational and time management skills.
• Strong customer service and communication abilities.
• Confidence in training and supporting staff.
• Able to work flexibly, solve problems, and use initiative.
• Comfortable managing tasks from multiple sources.
• Committed to inclusion and celebrating diversity.

THE ROLE

Are you highly organised, customer-focused, and keen to be part of a fast-paced, student-oriented environment? We’re looking for a Commercial and Operations Assistant to support the daily running of our commercial spaces and student events – from Wetherspoons and our retail outlets to live gigs and awards ceremonies.
Reporting to our Commercial & Operations Coordinators, you’ll help lead and support a diverse team of supervisors and variable-hours staff, ensuring top-tier service, smooth operations, and safe, welcoming spaces for our student community.
This is a hands-on, people-focused role where no two days are the same – ideal for someone who thrives on variety and enjoys working as part of a collaborative, energetic team.

KEY RESPONSIBILITIES

As our Commercial and Operations Assistant, you will:

• Help coordinate daily operations across our commercial outlets, ensuring the right people are in the right place at the right time.
• Support shift planning, staff training and development alongside the Commercial & Operations Coordinators.
• Assist with budget monitoring and stock control using internal systems.
• Ensure all outlets maintain high standards of service, safety, cleanliness, and atmosphere.
• Take pride in creating inclusive, accessible, and well-managed spaces for all.
• Act as a keyholder to secure the building at the end of the working day.