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Commercial Claims Handler at LinkedIn
London, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

05 Jan, 27

Salary

70000.0

Posted On

07 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Insurance

Description
  • Specific duties and responsibilities include, but are not limited to, the following:Deliver planned performance and service standards to ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.
  • Provide clear and accurate claims advice to clients and people claiming on their policies.
  • Ensure clients understand the terms and the extent of the cover provided in line with industry regulations
  • Project manage claims on a case load basis – from FNOL to completion.
  • Work within set budgets and timeframes.
  • Liaise with policy holders and insurance companies on a daily basis.
  • Keep an efficient diary system to ensure pro-activity.
  • Manage client’s expectations at all times.
  • Identify potential cover issues or indicators of fraud and acting in accordance with company stated guidelines to deal with such claims.
  • Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding
  • Ensure the adherence to company policies and procedures.
  • Liaise with the Corporate Team to deal with all claims and provide information on the impact on future business.
  • Ensure the highest standards of customer care and service.
  • Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required
  • Create and update both computer and paper-based records.
  • Carry out periodical reviews on systems and processes currently in place within own areas of responsibility to improve efficiency going forward
  • Keep abreast of and assess the impact of external (such as legal and regulatory) changes as they relate to the role
  • Carry out such other duties and responsibilities as the Board may request from time to time.

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Responsibilities