Commercial Collections Associate Manager at Wells Fargo

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Collections, Supervision, Account Review, Monitoring, Dispute Resolution, Goal Setting, Process Improvement, Risk Control, Investigative Steps, Bankruptcy Proceedings, Litigation Proceedings, Resource Allocation, Talent Development, Hiring, MS Excel, Data Analysis

Industry

Financial Services

Description

About this role: Wells Fargo is seeking a Commercial Collections Associate Manager. In this role, you will: Supervise a team engaged in the review and monitoring of accounts, collections, late charges and resolving customer disputes Participate in determining volume and profit goals with organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities Identify and recommend opportunities for process improvement and risk control development Make day to day supervisory decisions Consult regarding moderately complex transactions, and determine appropriate course of action Oversee team, operations and compliance to implement strategies for the business area Exercise independent judgment while developing understanding of transaction quality or deficiencies, risks, and investigative steps to recommend solutions Monitor of bankruptcy proceedings and assist in litigation proceedings Collaborate with peers and team regarding inquiries of low to moderate complexity Interact directly with internal and external customers Supervise allocation of people and financial resources for Commercial Collections Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1+ years of Leadership experience Desired Qualifications: At least 1 year of people management experience with a span of control of at least 12 direct reports Good communication and presentation skills Experience analyzing data and identifying trends using MS Excel Exposure to transformation or process improvement initiatives Experience in commercial collections is an advantage Amenable to working permanent night shift schedule between 9 PM and 10 PM start times depending on the time zone Amenable to work at Five/Ne Building 31st Steet BGC Taguig City. Posting End Date: 25 Mar 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.

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Responsibilities

This role involves supervising a team focused on account review, collections, late charges, and resolving customer disputes while participating in setting volume and profit goals. The manager will also oversee team operations, compliance, and resource allocation, while mentoring direct reports and assisting with hiring.