PLEASE DON’T LET THE 12 MONTHS ELEMENT PUT YOU OFF, THIS IS A RARE OPPORTUNITY TO ADD A GREAT ROLE AND EXPERIENCE TO YOUR CV.

Water Plus, one of the UK’s largest water retailers for around 350,000 customers, has a 12 month fixed term contract for a Commercial Collections Specialist, based in Stoke (ST4 4TW).

WHAT’S THE ROLE?

As our Commercial Collections Specialist, you will investigate accounts to ensure they are ready to progress to litigation or the Enforcement of the County Court Judgments.
This involves using a wide variety of tools at your disposal, via google or systems we have in place, to ensure we have followed our processes fully and correctly.
There is an expectation to converse with customers to resolve any contentious issues and ensure all fixes are corrected to enable the collection of the outstanding debt. There is continuous communication and support within the team and internal Legal Counsel.

WHAT ARE SOME OF THE DUTIES I’LL BE DOING?

• Conduct pre-litigation reviews and carry out necessary follow up actions; supervised by solicitors in the team complete triage forms to instruct external counsel or internal legal, to issue proceedings. Or to send back to the business to progress and correct accounts. Producing reports and attending meetings to discuss findings.
• Conducting reviews and producing triage forms of historic cases, checking on valid information, assigning risk level and providing recommendations for resolution, supervised by solicitors in the team.
• Assist the litigation with operational requirements (for example invoices) or similar in live cases.
• Assist with the instruction and enforcement of judgments.
• Ensure accounts are cleansed following litigation process, prior to putting back into dunning journey or released back into usual processes.
• Assist in on-the-job training and development of other team members and provide specialist support, to deliver outstanding performance.
• Handle complex enquires/issues to the satisfaction of the customer and Water Plus, as the subject matter expert.
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