Job Description:
We have an exciting opportunity for a Complaints Handler to join our team in our Bolton, Glasgow, Haverhill or Gloucester office. Working within our Commercial Insurance Department, you’ll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. We see ourselves as one big team, therefore you’ll take pride in working as an effective team player. So, if you have experience in complaints handling, a keen eye for detail, and a commitment to fairness, we want to hear from you!
Joining us as a Complaints Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their complaints with empathy and providing a fair outcome. You’ll have strong communication skills, with the ability to solve all queries in a timely and professional manner.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) towards the end of 2025. Away from home means attendance at one of our listed office locations.
Working Hours & Shift Pattern: Full time, 35 hours per week, Monday to Friday 9am until 5pm. No weekends or bank holidays.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

WHO WE ARE:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Salary: Dependent on experienc

• Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation.
• Using your initiative as well as information recourses available, to provide the best outcome for the customer.
• Communicating effectively over the phone and ensuring that all letters sent to the complainant is of the required quality and meets expected standard set by both AXA and the regulator.
• Escalation to all Commercial Insurance areas, to understand the nature of the complaint and resolve in an efficient manner.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.