JOB SUMMARY:

Manage administration information for ongoing job production, from estimating, contract to close-out ensuring communication and processes are on time and within budget. Customer service plays a key role in this position to serve as an initial contact and throughout the process to ensure the daily needs of our customer base are met.

QUALIFICATIONS, CERTIFICATIONS, EDUCATIONAL REQUIREMENTS

• Three years administration and customer service.

PREFERRED SKILLS

• Ability to communicate effectively with customers, property managers, general contractors.
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• Must be detail oriented and possess a high level of organizational skills.

• Computer skills, specifically in Microsoft Suites and CRM.
• Must be able to work in fast paced team environment.

• Administrative Support: Provide administrative assistance to the operations team, including document preparation, data entry, filing, and organization of jobsite documents. Maintain job files, photo reports and other relevant documentation in an organized and accessible manner. Submittal assistance when needed for a job.
• Customer Service: Serve as the initial contact for all incoming Commercial Calls. Relationship development by assisting the customer or contractor from start to finish of job completion. This process involves answering any questions, photo reports, job scheduling and closing out of the job. Maintain positive and professional relationships with clients throughout the project lifecycle.
• Cultivate Client Relations: Maximize customer value by cultivating and fostering long-term customer and contractor relationships by providing superior communication to all throughout the project.
• Close Out Documents: Ensure warranties are complete and jobs are closed out in the systems according to job specifications working collaboratively with the CAD Engineer.
• Photo Report Management: Develop photo reports for customers or contractors to receive accurate information related to job progression or completion.
• Seek Bid Opportunities: Scout job opportunities on various roofing/construction online platforms to assist in meeting monthly profit and bid goals by providing the bid opportunity/information to the Commercial Estimators. Attend Pre- bid job meetings when needed to collect more information about the job specific to ensure bids meet the necessary requirements and contains the requested information. Ensure that all bids are submitted on time per the bid instructions and contain all requested information to ensure the success of the bid.