Commercial Content Manager at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SharePoint Management, Content Governance, Document Management, Version Control, Workflow Management, Quality Control, Proofreading, Formatting, Content Coordination, Stakeholder Management, Information Architecture, Access Control, Content Strategy Support, Template Enforcement, Cross-Functional Coordination

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! A SNAPSHOT OF YOUR ROLE The Commercial Content Manager is responsible for the coordination, governance, quality, and accessibility of all commercial content across Acquire Intelligence. This role owns the commercial content library end to end, including SharePoint setup and ongoing management, document structure, version control, approvals, templates, and workflows. The role works closely with the Australian Head Office leadership team and supports Sales, Marketing, AI, Consulting, and Outsourcing teams by ensuring all approved materials are accurate, current, consistent, and easy to use. This role does not define products, services, pricing, or commercial strategy. Content direction and substance are provided by leadership. The Commercial Content Manager ensures that content is well managed, properly governed, and presented to a high professional standard. KEY RESPONSIBILITIES Commercial Content Governance Own and manage the single source of truth for all commercial content Define and maintain document lifecycle stages including draft, review, approved, live, and archived Ensure all commercial documents have clear version history, approval status, and ownership Retire, archive, or remove outdated or duplicate materials SharePoint Ownership Set up, manage, and maintain the SharePoint environment for commercial content Design and maintain folder structures, naming conventions, and document organisation Manage user access and permissions to ensure appropriate visibility and control Ensure SharePoint is easy to navigate, well governed, and secure Editorial and Quality Control Proofread and polish commercial documents prepared by leadership and subject matter experts Ensure consistency of language, terminology, clauses, and formatting across all materials Maintain and enforce document templates and formatting standards Ensure consistency across AI, consulting, and onshore and offshore outsourcing content Workflow and Usage Coordination Define and document clear guidance on which materials are used at different stages of the commercial lifecycle Act as the internal point of reference for teams seeking guidance on document usage and versions Ensure regional variations (such as Australia and the United States) are clearly organised and labelled Cross-Functional Coordination Work closely with Australian Head Office leadership to capture approved updates and changes Coordinate document reviews and approvals and ensure sign off is recorded Support onboarding by ensuring new team members have access to correct and approved materials WHAT THIS ROLE DOES NOT INCLUDE: This role does not: Define or manage products or services Own pricing, commercial strategy, or go to market decisions Create new offerings or marketing strategy Act as a sales or product management role WHAT SUCCESS LOOKS LIKE One clear, trusted commercial content repository used consistently across the business Strong version control with no confusion over approved materials Sales and delivery teams know exactly which documents to use and when AI, consulting, and outsourcing materials are professional, consistent, and current SharePoint is well structured, secure, and easy to maintain ABOUT YOU Proven experience owning and managing SharePoint or similar content management environments Strong experience in content coordination, document management, or knowledge management roles Excellent attention to detail with strong proofreading and formatting skills Comfortable working with senior stakeholders across international teams Ability to manage multiple document types and priorities in a structured way Experience supporting Australian or international teams is highly desirable Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Commercial Content Manager is responsible for the coordination, governance, quality, and accessibility of all commercial content across Acquire Intelligence, owning the content library end-to-end including SharePoint setup and management. This role supports Sales, Marketing, AI, Consulting, and Outsourcing teams by ensuring all approved materials are accurate, current, consistent, and easy to use.