Commercial & Customer Success Manager at AoFrio

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer success, Project management, SaaS, IoT, Electronics, Technical support, Relationship management, Training delivery, Commercial transactions, Data insights, Problem-solving, Communication, Stakeholder management

Industry

Software Development

Description

Welcome to our World of Cold! At AoFrio, we are global leaders in providing IoT solutions to the food and beverage industry. Our innovative technology and dedicated team have positioned us at the forefront of our market. The role As our Customer Success Manager, you will be responsible for organising and managing customer product adoption by developing a deep understanding of AoFrio’s products and services, as well as our customers’ processes, systems, and ways of working. Supporting customers across Australia and the Pacific, you will help them use our solutions, software, and data insights to support commercial transactions, improve performance, and unlock value from AoFrio products. You will manage and grow relationships with existing customers, driving progressive increases in solution usage while supporting commercial activities to achieve business growth. This includes leading and coordinating trials across the APAC region, delivering training, providing Level 1 technical support, and collaborating closely with internal teams to ensure successful implementation, continuous improvement, and long-term customer retention. You will need: * 3–5 years’ experience in a customer-facing role, ideally within SaaS, software, IoT, or electronics environments * Strong project management skills with the ability to manage multiple concurrent activities and trials * Proven ability to build and maintain strong customer relationships across diverse stakeholder groups * Experience supporting commercial activities, including proposals, agreements, and growth initiatives * Confidence delivering customer training and translating technical concepts into clear, practical outcomes * Excellent communication, organisation, and problem-solving skills * Bachelor’s degree in Engineering, Computer Science, Marketing, Business, or a related field, or equivalent practical experience * Chinese language capability is desirable but not essential Why AoFrio? We’re proud leaders in hardware-enabled Software as a Service (SaaS) for commercial refrigeration. Our cutting-edge IoT solutions are used by major food and beverage brands worldwide, including Coca-Cola, PepsiCo, and AB InBev. With offices in four countries and a dispersed team across 12 countries, we’re truly global. We manage supply chain, logistics and R&D for our family of hardware and software products from our headquarters in Albany, New Zealand. What you’ll enjoy at AoFrio: * Health Insurance: Enjoy Southern Cross WellbeingOne, all covered by AoFrio * Health & Wellbeing: EAP program to support staff and their direct family, yearly flu shots * Flexible Working: We offer flexible hours and the freedom to adjust your schedule when life calls for it. * Work-From-Anywhere: Need a change of scenery? Our people can work from anywhere in the world for up to 4 weeks per year * Family Matters: Parental leave? We’ve got you covered with 12 weeks of top-up payments for the primary carer and 1 week's pay for partners * Diversity: We celebrate diversity and create a workplace where everyone’s voice matters * AoWLead: AoFrio networking group that specifically supports women * Investing in You: Individual funds are available for your professional development * Commute: Free parking and free EV charging Diversity in Tech at AoFrio At AoFrio, we are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology. Don’t tick all the boxes? Don’t worry, we’d still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.

Responsibilities

The Customer Success Manager will manage customer product adoption and support commercial activities across Australia and the Pacific. They will lead trials, provide technical support, and collaborate with internal teams to ensure successful implementation and long-term retention.