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Commercial Customer Success Manager (German speaker) at PTC

Santanyí, Balearic Islands, Spain -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Sales, Communication, Onboarding, Training, CRM Tools, CAD, Detail Orientation, Project Management, Adaptability, Collaboration, Problem Solving, German Language, English Language

Industry

Software Development

Description

Manage a portfolio of accounts (Managed Tier) Build relationships with customers that enhance their connection with Onshape and ensure a fulfilling use of the Product, including regular communication and quarterly business reviews Welcome and onboard new customers in close collaboration with Technical Services Act as the voice of your customers internally in the business and product realms, listening to and communicating their feedback Ensure proper onboarding and training of customer as well as the adoption of features that will ensure the realization of value Connect the customer with both internal and external resources and solutions in order to clear obstacles and issues they encounter during their lifecycle Review and negotiate renewal of licenses and ensure retention of the companies in your portfolio Ensure the satisfaction of your customers as represented by surveying and feedback Encourage growth of revenue through expansion of licenses and understanding of higher scale products Instill a level of enthusiasm within the customer that leads to being an advocate of Onshape through referrals, case studies, customer spotlights, et cetera Fervent focus on the customer and their experience, with great attention to detail and organization skills Self-starter approach to work, with an eagerness to consistently meet and exceed objectives Ability to manage multiple projects simultaneously and solution-oriented Adaptability, flexibility, and ability to work in a collaborative environment Experience with or exposure to CRM tools (such as Salesforce, Zendesk, JIRA, or other Customer Success tools) CAD or design background would be a huge plus 2+ years of experience in relevant customer-facing roles, such as Customer Success, Account Management or Sales Fluent English and German language skills are mandatory

Responsibilities

Manage a portfolio of accounts and build relationships with customers to enhance their connection with Onshape. Ensure proper onboarding, training, and adoption of features while acting as the voice of the customer internally.