JOB DESCRIPTION

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and “a great place to work!” We’re seeking a Commercial Customer Support Representative. If you set high standards for Excellence, Integrity, and Customer Service this may be the position for you. Apply now and learn more about opportunities with TruGreen.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma/GED required. Associate degree preferred.
• 2-3 years of customer service experience required.
• Experience resolving escalated customer service issues required.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer Service Skills
• Organizational skills and ability to prioritize multiple tasks
• Written and verbal communication skills
• Business process analysis skills
• Attention to detail and analytical skills
• Ability to operate independently and collaboratively within a team
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Places telephone calls to handle all aspects of commercial customer accounts.
• Maintains customer database through accurate and timely data entry.
• Answers inquiries, resolves problems, promotes and sells products/services.
• Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.
• Creates and reviews commercial service agreements. Follow up on commercial customers during renewal.
• Facilitates commercial growth through outbound calls to customers and prospects.
• Contact customers regarding outstanding balances on commercial accounts.
• Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.
• Handles day to day account activities for commercial customers.
• Reviews commercial accounts, up-sell existing commercial customers, and solicits new customers.
• Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
• Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.