Commercial Data Analyst at Sinch

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Modeling, SQL, Excel, BI Tools, Commercial Acumen, Analytical Judgement, Communication, Stakeholder Management, Cross-functional Partnering, Pricing, Scenario Modeling, Re-rating Models, X-sell/Upsell Engine Development, Reporting, Post Implementation Reviews

Industry

IT Services and IT Consulting

Description

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. With presence in more than 60 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organisation works and inspire every of our more than 5,000 employees across 55 different countries. At Sinch, our focus is on driving growth through data driven insights. Sinch has a large customer base ranging from SMB to Enterprise. These operate across multiple geographies with varied pricing and commercial terms. The customer, financial, and commercial data is fragmented across multiple disconnected systems, which limits our ability to unlock new opportunities in a systemic way at scale. The Senior Commercial Data Analyst role has been created to address this capability gap. The role is responsible for building a customer level view to model, and support execution of pricing and base management opportunities across the Engage / Applications portfolio. The role will also create dashboards and business performance reporting. This is critical role which directly supports Sinch’s growth objectives. Key Responsibilities include: Build and maintain a customer level model across disconnected data sources, to support commercial decision-making including scenario and pricing re-rating models. Develop a x-sell/upsell engine where we can look at impact of opportunities and build a next best action to recommend what the next sale is. Create and dashboards, reporting and Post Implementation Reviews (PIR) to manage business performance. Represent Engage/Applications at data forums. To be successful, you will possess the following skills and attributes: Bachelor’s degree in Analytics, Mathematics, Statistics, or a related field, or equivalent practical experience. Proven experience in a commercial, pricing, or data analytics role, ideally within a SaaS, telecom, or technology. Demonstrated experience working with fragmented datasets. Advanced analytical and modelling skills. High proficiency in data analysis tools (e.g. SQL, Excel, BI tools) and comfort working across multiple data sources. Strong commercial acumen with the ability to apply analytical judgement to real business decisions. Proven ability to communicate to non-technical stakeholders and influence decision-making. Experience partnering cross-functionally with Product, Finance, and Commercial teams. We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We value our team by offering the following; WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy. PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest. TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more. If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now. Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies. Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader!

Responsibilities

The role is responsible for building a customer-level view to model and support the execution of pricing and base management opportunities across the Engage/Applications portfolio. This includes developing models for commercial decision-making, creating an upsell/downsell engine, and generating performance dashboards and reporting.