Commercial Director of Quality Engineering at HP Law

Spring, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Engineering, Product Quality, Risk Management, Reliability, FMEA, Agile Process, Data-Driven Decisions, Customer Experience, Employee Engagement, Talent Development, Budget Management, Process Improvement, Collaboration, Leadership, Innovation, Quality Management System

Industry

IT Services and IT Consulting

Description

Lead the Commercial QPM team, responsible of the NPI Product Quality along the PLC process from incubation phase to sustaining phase achieving the quality goals at Intro and ensuring gen-to-gen improvement on the key metrics (AIR, NPS, etc) Detailed Quality Plan for each NPI, collaborating closely with the Validation Teams / ODMs in the SVTP plan review and execution. Define the validation plan for NUDs beyond the basic SVTP plan, looking for reliability to life, robustness, FMEA adoption, risk mitigation. Raise the flag on any quality risk / gap as required to preserve the customer experience. Drive the Early Warning phase during Intro + 6/8 months to ensure that the field feedback is captured and resolved Lead the Quality Engineering team, responsible to drive in new technologies / methodologies to structurally improve the quality experience - from reliability to diagnosability to circularity. Define best practices / processes to adopt those methodologies within the PS organization. Manage inventory and distribution of all UIRs for BPS (Marketing, QPM, FT&E), support key customer events (focus on AI initiatives) Lead the Quality 3.0 pan-PS initiative to structurally improve the customer experience on Quality, embracing the ambitious targets on AIR, NPS and process improvement through 2025 to 2027, through the main pillars of Reliability, Risk Management, E2E Solutions Validation and Operational Processes. Define outcomes (short term and long term), define and implement metrics to track it, benchmark within the industry and externally, define culture and behavior transformation activities. Work across PS functions and businesses to deliver those outcomes. Drive the team transformation to agile process, data-driven decisions, automation and digitization of processes towards a “modern Quality” vision. Ensure adoption of the Customer Experience & Metrics within the PLC. Advocate for customer validation processes (internal and external) joining efforts with Marketing function. As People Manager, define the talent / roles required for the function to drive the Quality Transformation. Assign performance objectives, track execution and manage end of year review process. Take actions to beat goal of 80% on Employee Engagement Index, define and execute solid improvement plans based on VIA feedback. Foster people development and growth, rotation, career growth, diversity and inclusion. Manage people recognition programs and tools to foster engagement. PS Commercial Revenue, Customer Experience, account retention Telemetry as a tool to take better data-driven decisions, in all the functional areas. Engineering team able to improve our reliability and to define plans for upcoming new technologies (NUDs) achieving our quality goals. Bachelors degree in Engineering 10+ years of experience in GBU roles related to System Management, R&D, Supply Chain, Support, Quality 10+ years of management experience leading international team. Quality Management System (QMS) driven by a GBU (Product Generation) Product Life Cycle (PLC) Quality Engineering principles and methodologies Financial background, able to understand the P&L, budget process, ROI, business case Lead high performance teams, set vision and objectives, employee engagement, talent recruiting, retention and development.

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Responsibilities

Lead the Commercial QPM team to ensure product quality throughout the product life cycle and drive improvements in key quality metrics. Manage the Quality Engineering team to implement new technologies and methodologies for enhancing the quality experience.