JOB SUMMARY

Manages the due diligence process for commercial purpose loans to ensure client closing needs are satisfied correctly and efficiently. Analyzes due diligence requirements and follows established policy and procedures to order necessary documentation. Maintains extensive knowledge of industry terminology, regulatory compliance requirements, and internal bank policies. Reviews internal and third-party documentation for accuracy and completeness. Displays a high level of customer service while building relationships and coordinating with Relationship Managers, Relationship Associates, Credit team members, attorneys, clients, and other related parties in support of resolving issues and closing commercial loans. Has responsibility for queue management.

MINIMUM EDUCATION:

High school diploma or equivalent

MINIMUM EXPERIENCE:

One year of banking operations/administrative support experience

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Superior customer service skills, issue resolution, as well as clear verbal and written communication skills. The ability to successfully work as part of a team that is located in multiple locations while completing individual responsibilities is necessary.
• Must be able to read and carry out written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately and understand computer basics.
• Must be able to speak clearly and professionally and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customers service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines and requirements for extreme accuracy, quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities and meet daily process deadlines.
• Must be able to collect, gather, visualize and analyze information in detail.

PREFERRED KNOWLEDGE, SKILLS, & ABILITIES:

• Previous experience in Commercial Lending or Loan Due Diligence
  Pay: $20.00 - $25.00 per hour
  Expected hours: 40 per week
  Work Location: In perso

• Completes due diligence for all aspects of commercial purpose loans including, but not limited to, review of borrowers, loan terms and structure, collateral, and regulatory and Synovus loan policy compliance. Orders and validates all documentation including, but not limited to, appraisals/valuations, title insurance, environmental, UCC searches and other required information from internal and 3rd party vendors. Validates Organizational Documents and Beneficial Ownership.
• Manages post approval timelines within the post-approval commercial loan processes, from initial review to document preparation. Accurately maintains information and takes initiative to consistently follow-up to minimize delays and ensure turnaround time SLAs are met. Manages multiple loans in flight.
• Serves as liaison with Relationship Managers and Associates, Credit Team Members, IT, and Loan Support - Operations as necessary to furnish a professional and high-quality processing service.
• Provides input to help identify workflow/internal control inefficiencies and ideas to make the day-to-day processes more efficient and cost effective. Assists with operating procedures update.
• Cross-trains with other team members within the Community Bank and Loan Operations as required.
• Maintains specialized knowledge of current lending policies, procedures and regulations. Attends and completes all required training.
• Uses strong oral and written communication skills to coordinate with customers, attorneys, title companies, flood vendors, appraisers, accountants, and other 3rd party vendors to obtain and analyze necessary information. Transmits documentation, emails, and/or packages to lenders, title companies, and/or customers s requested. Daily contact via phone and email with Lenders, internal business partners, and external vendors. Communicates with the loan officer, borrower and/or closing attorney to ensure that all requirements have been met prior to closing. Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Uses analytical reasoning and critical thinking skills to problem-solve and effectively communicate with internal and external customers/partners. Quickly elevates any risks or challenges that require next level support. Works closely with other team members of varying levels of seniority, geographical areas and experience within a cross functional team.
• Assists Supervisor/Manager with queue management. Assist with research and identifying root causes of customer impacting errors. Works with leadership to find resolution to reduce and/or eliminate these errors. May be responsible for reporting and tracking of volumes, errors, timelines. Ensures that all procedures are kept current and that process are according to documented procedures.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.
  The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.