The aim of this role is to pro-actively support team members in the day to day management and development of existing/new supplier relationships, aim is to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers. This role would be a mix of working with our Mainstream providers as well as ancillary partners.

TECHNICAL SKILLS REQUIRED

• IT software packages including Microsoft Office and Outlook as well as in-house systems & reporting tools
• File management skills
• Web navigation skills
• E-mail management skills

QUALIFICATIONS / EXPERIENCE REQUIRED

• Previous travel industry experience ideally within a commercial role or travel role similar to the above.
• Excellent travel product knowledge

GENERAL

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect
  This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

ABOUT US

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

KEY RESPONSIBILITIES

• Support management in the communication with suppliers, ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate.
• Support management to maximise overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers.
• Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved.
• Raise sponsorship funds if required for company events
• Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution.
• Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
• Gain full understanding of the different trading divisions within the group and their working practices
• Support the management of the day-to-day operation of the department.
• Providing exceptional customer service at all times.
• Willingness to participate in and deliver training appropriate to own development.
• Effectively perform administrative duties.
• Participate in ad-hoc duties or prepare ad-hoc information where required