Commercial Field Engineer (New York) at The Guitar Center Company

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

125000.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AV Systems Commissioning, Troubleshooting, Technical Documentation, Client Communication, Project Management, Technical Assessment, Audio Video Equipment, Network Equipment, MS Office, Engineering Support, Installation Supervision, Technical Drawings, AV Software Platforms, Independent Work Ethic, Oral Communication, Written Communication

Industry

Retail

Description

PURPOSE OF THE JOB The Field Engineer is the technical expert on the Tech Ops team performing testing and commissioning of AV systems. They are responsible for ensuring a project is executed with excellence and meets all design requirements in the scope of work. This is done through working with the team in checking, documenting, configuring and programming audio video and network equipment throughout following the installation process. The Field Engineer is the technical liaison with the client for training at the end of each project. RESPONSIBILITIES/DUTIES * Commissioning Audio Video systems, inclusive of lighting, shades, and security as needed * Ensure well executed system installation through detailed documentation, including but not limited to: * Review and mark up of drawings * IP and network documentation * System commissioning documentation * Daily reports * Troubleshooting and effectively communicating issues to the team for resolution * Interface & maintain ongoing dialogue for projects with internal project team and clients * Identify and confirm all cabling and hardware is installed and functioning correctly * Direct technical teams on installation challenges * Project manager liaison for engineering inquires * Assist and perform ongoing technical assessment and support for tech ops during integration, install, & commissioning * Other duties assigned as needed including site surveys, Project Management and Engineering Support and installation support/ supervision/coordination Qualifications MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES * 4+ years’ experience in AV systems commissioning, including configuring and troubleshooting. * Experience with AV software platforms, including but not limited to QSYS, Biamp, Crestron, Teams, Zoom, Cisco, Poly, etc. * CTS-D or formal education in engineering or related field preferred * Must be able to interpret and mark up construction and technical drawings * Experience working with clients in a professional manner * Must be able to effectively explain technical concepts to non-technical users * Highly skilled in oral and written communication – clear, direct, detailed. * Independent work ethic highly motivated to getting a job done right * MS Office – able to use Excel, Word, PowerPoint proficiently without training PHYSICAL FUNCTIONS This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment. Field work such as climbing ladders and doing overhead work also required. EQUIPMENT USED Standard office and computer equipment including MS Office software. Other audio video and network test equipment and hand tools use may be required. WORK ENVIRONMENT Primarily finish construction environment. Work will be performed primarily on site. SUPERVISORY RESPONSIBLITIES No direct reports LANGUAGE SKILLS Must be able to speak, read, write, and comprehend English. TRAVEL REQUIREMENTS This position requires travel to local job sites within driving distance and air travel to out-of-state job sites. Candidates must have a valid driver’s license and be able to fly as needed for project requirements. Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate: $105,000-125,000/yr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. About AVDG Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry. Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion. Why join us? At AVDG, you will join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com [recruiting@guitarcenter.com].

Responsibilities

The Field Engineer is responsible for the testing and commissioning of AV systems, ensuring projects meet design requirements. They also serve as the technical liaison with clients for training at the end of each project.