£30,000+ PA (DEPENDING ON EXPERIENCE)

Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Administrator to join their busy admin team.

THE KEY RESPONSIBILITIES OF AN INSURANCE ADMINISTRATOR:

• Provide administrative support across commercial lines including New Business and Renewals.
• Set up cases in Acturis. Ensure policy documents and EL certificates are issued accurately and on time.
• Liaise with clients, brokers and underwriters by phone and email in a professional and courteous manner.
• Check endorsements, warranties and special conditions before despatch.
• Manage diary entries, respond to enquiries and follow up on diarised tasks promptly.
• Process MTAs, invoice clients and update records accurately in Acturis.
• Cross-sell additional services where appropriate.

THE MINIMUM REQUIREMENTS FOR THE INSURANCE ADMINISTRATOR ROLE:

• Must have previous experience in commercial insurance
• Minimum 2 years administrative experience in a busy office environment
• Highly developed sense of integrity and commitment to customer satisfaction
• Excellent verbal and written communication skills
• Ability to handle complaints and challenging situations calmly and professionally
• Strong attention to detail and analytical skills
• Willingness to work occasional overtime where required
• Previous experience working with Acturis is preferred

THE IDEAL CANDIDATE FOR THE INSURANCE ADMINISTRATOR ROLE:

• Familiarity with handling endorsements and policy amendments
• Confident working independently and managing diary systems