Join a fast growing Calgary based brokerage as Insurance Operations Manager, leading high-impact teams and driving operational excellence in a service-driven, customer-focused environment. This is your chance to combine strategic leadership and financial acumen to make a real difference.

Benefits & Perks

• Base salary up to $130,000 (negotiable) depending on years of relevant experience + annual target bonus
• Full health benefits plan paid by employer, health spending account
• Paid vacation and personal days
• Pension plan, RRSP match
• Education support, continuous career development support
• Free parking
• Opportunities for professional growth and advancement within the company.

Responsibilities

• Lead day-to-day operations. guide commercial lines account managers and account assistants to meet performance goals
• Analyze and improve processes across claims, customer service, and markets
• Set and track KPIs to ensure efficiency, customer satisfaction, and compliance
• Handle complex escalations and ensure service continuity during peak demand
• Coach team members and foster a collaborative, growth-focused culture

Qualifications

• Must have valid broker license in Alberta
• At least 5 years of operations leadership experience at a brokerage
• Proven ability to manage cross-functional teams and drive performance
• Strong financial acumen with a track record of meeting key business metrics
• Degree in Business, Operations, Finance, or related field preferred
• Tech-savvy, with experience using CRM and reporting tools
• Adaptable, proactive leader with strong communication and coaching skills

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits

• Lead day-to-day operations. guide commercial lines account managers and account assistants to meet performance goals
• Analyze and improve processes across claims, customer service, and markets
• Set and track KPIs to ensure efficiency, customer satisfaction, and compliance
• Handle complex escalations and ensure service continuity during peak demand
• Coach team members and foster a collaborative, growth-focused cultur