Commercial Insurance Specialist at Old Mutual Limited

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Networking, Client Management, Risk Evaluation, Customer Service, Portfolio Management, Cross Selling, Up Selling, Time Management, Problem Solving, Communication, Decision Making, Governance Compliance, Collaboration, Service Improvement, Professional Development

Industry

Financial Services

Description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description . Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company. Provide quality direct sales service that results in the production of business from new and existing sources. Identify and execute on innovative methods to build own insurance portfolio. Prospect for new clients through networking, cold-calling and door to door canvassing. Manage and drive portfolio profitability and growth by ensuring that on-going service and support (amendments, renewals, and claims) provided to clients is delivered on time and improves the quality of the business underwritten. Conduct a comprehensive risk evaluation for the client. Provide solutions to clients by selling non-life products aligned to their needs. Continuously build client base to secure future portfolio growth. Identify and action on cross & up selling opportunities across all products. Sell according to agreed targets for the day, week and month. Maintain minimum agreed quote volumes. Maintain a minimum agreed quote to sales ratio. Maintain an agreed NTU – and Cancellation ratio. Perform after sales service tasks according to allocated portfolio of customers. Monitor and resolve escalated client queries and complaints timeously. Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements. Retain existing business including renewal discussion in line business process and FAIS Code of Conduct. Create collaborative relationships with other departments (underwriting/pricing, and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind. Manage time and workloads to ensure that deadlines and targets are met. Quality service delivery Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries. Proactively suggest improvements in service and relations where applicable. Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional service. Cost control and governance adherence Proactively ensure the use of time, resources, money, materials or equipment is in line with organizational policies and procedures. Comply with corporate governance policies, procedures and standards. Operate within agreed mandates. Quality people practices Align own behavior with the organization’s culture and values. Share and transfer product, process and systems knowledge to colleagues and team members. Collaborate and work with the OMI team to deliver required service levels. Actively participate in the OMI team to ensure functional balanced scorecard objectives are achieved. Ensure achievement of own performance objectives. Actively participate in own professional development and career path. Minimum Requirements FAIS Compliant in Non-life Commercial product category. A Valid Driver’s License with own reliable transport required for the role Skills Competencies Builds Networks Business Insight Communicates Effectively Customer Focus Decision Quality Ensures Accountability Manages Complexity Plans and Aligns Education Matriculation Certificate (Matric) Closing Date 30 January 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Responsibilities

The Commercial Insurance Specialist is responsible for providing quality direct sales service to generate business from new and existing clients, while managing portfolio profitability and growth. They will conduct risk evaluations, sell non-life products, and ensure high levels of customer service and support.