Job Introduction
Role Purpose
The role of the Commercial Leisure Relations Officer is to provide friendly and high quality frontline customer services via the appropriate customer access channels. To carry out day to day administration duties to ensure the customer service function is run as efficiently as possible. The role aims to enhance the customers experience through listening to feedback and recommending improvements to the customer service function.

1. Provide a welcoming environment for all customers ensuring a professional frontline service is delivered at all times
2. Process customer payments accurately using ICT applications such as Gladstone.
3. Ensure accurate administration of customer records and bookings to enable valuable data to be collated and analysed
4. Maintain a clean and tidy customer service area
5. Work alongside a team of Commercial Leisure Relations Officer to contribute towards the effective running of the customer service function
6. Other