QUALIFICATIONS AND EXPERTISE THAT PAVE THE WAY FOR SUCCESS

• Typically, 1-2 years of Insurance Industry and product line experience – broking or underwriting
• Experience with programmatic commercial lines business
• Experience delivering client-focused solutions based on customer needs
• Professional communication, and strong interpersonal skills
• Strong customer service focus with the ability to deliver positive customer experiences
• Self-starter and strong team player able to work within Production and Service teams
• Effective organizational skills and time management
• Working knowledge of Microsoft Office Products (Word and Excel).
• Ability to learn and understand new systems quickly; EPIC fluency is an asset.

ABOUT THE ROLE

HUB International continues to grow and we are looking for a strong Commercial Account Assistant to effectively support the busy account workflow. This is an ideal role for an individual who is responsive, can handle a high volume of work, and has strong customer service. This is an ideal role for someone who is interested in learning and supporting a growing market.

WHAT YOU’LL DO

• Provide our internal and external clients with prompt, courteous and professional service including handling coverage inquiries and processing client requests.
• Timely preparation of documents such as: letters, certificates, confirmation of insurance, client renewal packages, policies, submissions, binders and summaries.
• Continuously delivering quality in client service for an assigned book of business
• Accurately process endorsements, invoicing of transactions and generating reports using various program systems.
• Developing and nurturing client relationships by identifying client-specific needs; creating innovative and cost-effective solutions
• Monitoring client accounts receivable statements, and collecting outstanding premium owing;
• Building relationships with sub-brokers internationally and writing business in the industries and programs we develop